Web accessibility is a philosophy of web site design which endeavours to ensure that a web site, or application, is easy and effective to access for the widest possible range of users, irrespective of their limitations and capabilities, their location, equipment or bandwidth.
Which operating systems and browsers work best with the accessibility features of the website?
The website has been tested for accessibility across a range of operating system and browser combinations. Due to differences in the way each of the combinations behave, there are some differences in the levels of accessibility within the website. Refer to the table below for some of the results of our testing.
Windows® |
Internet Explorer® |
Yes |
Readable |
|---|
Windows® |
Firefox™ |
Yes |
Readable |
|---|
Windows® |
Google Chrome™ |
Yes |
Readable |
|---|
Macintosh |
Google Chrome™ |
Yes |
Readable |
|---|
Macintosh® |
Safari® v5.0 |
Yes |
Readable |
|---|
Macintosh® |
Firefox™ |
Yes |
Readable |
|---|
Has the website been tested with screen reader software?
Yes, the website has been tested successfully using some of the most popular screen reader software programmes.
Can I increase the font size?
Web browsers such as Internet Explorer® and Firefox™ allow the font size of text on web pages to be adjusted. Because of the way in which the website utilises stylesheets to control presentation, it is not possible to increase the font size of your information without first disabling style sheets within your browser. Refer to your browser's Help for more information on how to do so.
Can I use the website using the keyboard only?
Some combinations of operating systems and browsers are more suitable for keyboard users than others. See the table above for browsers and operating systems which work best with the accessibility features for the website.
Tips for keyboard users:
| Windows Internet Explorer |
select an option from a drop-down box |
1. Use the Alt key in combination with the up down arrow keys to highlight the desired option. 2. Press the Enter key to select the appropriate option. |
|---|
| All |
Navigate through screens containing radio buttons |
1. Use the Tab key to jump from field to field to input the appropriate information.
2. Once the relevant fields are completed and/or radio buttons are selected, press the Enter key to submit the information. |
|---|
Can I use the website if I have JavaScript disabled on my browser?
No. Like most sites on the web today, the NAB's website takes advantage of client-side JavaScript technology to provide a more interactive and efficient experience for the user, to assist with data validation and to improve performance. Accordingly, it is necessary to have your browser configured to be enabled for JavaScript. Follow the instructions below to enable JavaScript if necessary for your browser:
Microsoft Internet Explorer 6, 7 or 8
1. Select Tools from the top menu
2. Choose Internet Options
3. Click on the Security tab
4. Click on Custom Level.
5. Scroll down until you see the section labelled Scripting.
6. Under Active Scripting, select Enable and click OK
Mozilla Firefox 3.0, 3.5
1. Select Tools from the top menu
2. Click Options
3. Choose Content from the top navigation
4. Click the checkbox next to Enable JavaScript and click OK
Apple Safari for Mac
1. Select Safari from the top menu
2. Choose Preferences
3. Choose Security
4. Click the checkbox next to Enable JavaScript
Apple Safari for Windows
1. Select Edit from the top menu
2. Choose Preferences
3. Choose Security
4. Click the checkbox next to Enable JavaScript
Do I need any special software?
The only software that you will need to run the website is a recent version of an Internet Browser, which can be downloaded from the Internet.
What type of browser do I need?
The website works best if you use a browser version listed below for PC:
• Internet Explorer® v7, v8 or v9
• FirefoxTM v4 or v5
• Google Chrome 12.0
• Safari v5
The website works best if you use a browser version listed below for Apple for Mac:
• FirefoxTM v4 or v5
• Google Chrome 12.0
• Safari v5
Will the website run on an Apple® computer?
The website is available to Apple® Macintosh® users.
What screen resolution should I use to view the website?
The website is best viewed on a screen resolution of 1024 x 768 pixels and above.
To change your screen resolution:
1. Click 'Start', choose 'Settings' then 'Control Panel'
2. Double click the 'Display' icon, select the 'Settings' tab
3. In the desktop area, use your mouse to drag the arrow to the preferred resolution
4. Click 'Apply' then 'OK'
Who can I contact if I am having problems with eFX?
Please call our eFX Dealing Business Support number:
Ph (freecall): 1800 287 930 (8:30am-5:00pm Mon-Fri AEST)
Who can I contact if I am having problems with nabConnect?
Please call the NAB Connect Client Centre:
Ph: 1300 888 413
Ph: +61 3 9277 9930 (if you are calling from outside Australia)
8.00am – 9.00pm Mon - Fri AEST
9.00am – 6.00pm Sat – Sun AEST
Who can I contact if I am having problems with National Online (NOL)?
Please call National Online Support:
Ph: 1300 652 565
Who can I contact if I am having problems with Internet Banking?
Please call the NAB Internet & SMS Banking Support Team on 1300 651 656 if your enquiry relates to one of the following:
• You are following up a previous contact with our support team, and have a reference number you can quote (eg. N12345).
• You are experiencing technical difficulties and you have no error code or error message details.
If you are calling from overseas, please call our international number +61 3 8641 9886.
7:00am - 9:00pm Mon – Fri AEST/AEDT
8:00am - 6:00pm Sat – Sun AEST/AEDT
If you would like further information on NAB Internet Banking, please refer to the Internet Banking home page.
Contacting Australian Market Sales website
The website provides a range of financial risk management products and services for clients with interest rate, foreign exchange rate and/or commodity price exposure.
To find out more about the site, please view our About Us profile.
How can I contact the Australian Market Sales website?
By filling out the Contact Us form and submitting it online.
How do I find out more about NAB's risk management products?
How can I best understand what is available on the website?
Refer to the website Sitemap for further details.
What services does the Global Markets Research group provide?
The Global Markets Research group is focussed on delivering high quality economic and financial market information to our clients. The Research group has experts on macroeconomics, financial market strategy, corporate credit, technical analysis and quantitative research. The Research group provides global coverage with analysts in Australia, the UK and New Zealand.
The Research group works closely with NAB’s Group Economics team to ensure a consistent and well thought out view for our clients.